Job Description
Job Posting: Emergency Medical Dispatcher
Location: Los Angeles County, CA
Company: MTI Ambulance
MTI Ambulance is the Next Gen of EMS - blending proven experience with modern technology and a supportive culture. We're building a workplace where dispatchers aren't just "call takers," but the heartbeat of operations .
Why Dispatch at MTI?Tech-Driven Dispatch : AI-assisted CAD that reduces stress, shortens response times, and keeps things running smoothly.
Supportive Leadership : All leaders have field experience - we've been where you are and know the challenges.
Employee Voice : As a new company, your ideas shape our policies, perks, and future.
Answer and triage incoming calls with professionalism and empathy.
Use CAD and radio systems to assign ambulances efficiently and safely.
Screen calls for "red flag" complaints (chest pain, stroke symptoms, altered mental status, etc.) and transfer appropriately to 911.
Support field crews by providing clear, accurate information.
Maintain documentation and records for compliance and quality review.
Collaborate with leadership on improving response efficiency and crew support.
Certification: California EMT OR EMD (Emergency Medical Dispatcher) OR ETC (Emergency Telecommunicator).
CPR card: BLS-level, issued by AHA or ARC.
Typing speed: 35+ WPM (or ability to type quickly while multitasking).
Ability to learn and navigate multiple portals, CAD, and radio systems.
Clear, reassuring voice and strong customer service skills.
Team player with the ability to stay calm under pressure.
Base Rate: $22.00
Overtime: Time-and-a-half after 8 hrs; double-time after 12 hrs.
No gimmicks: Hourly rate is real, not averaged with overtime.
Full-Time Shifts: Guaranteed schedules for full-time employees.
Insurance: Medical & dental coverage for full-time staff.
Perks: Reimbursement for dispatch certification renewal, CPR renewals at no cost
Technology: AI-assisted dispatch to reduce workload and stress.
Employee Voice: We listen - as a new company, you'll help shape our benefits.
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