Job Description

Bartender Position at Truist Arena

Savor, a leading provider of food and beverage services at sports, entertainment and convention facilities, has an excellent and immediate opening for a Bartender for Savor/ASM Global at Truist Arena. This position is responsible for providing high quality catering service for banquets and receptions and to achieve customer satisfaction and retention.

Essential Duties and Responsibilities:

Include the following. Other duties may be assigned.

• Be at work and in proper uniform according to scheduled time.
• Follow instructions for each event as given by the Supervisor, Concession, Catering Manager.
• Greets and speaks to all guests with enthusiasm and friendliness.
• Serves alcoholic beverages in an appropriate manner consistent with company standards.
• Answers guest questions about food, beverages, and our facilities accurately and in a friendly manner.
• Assist with collecting and returning of all bar equipment to include cups, glassware and serving pieces for each event.
• Assist with preparing garnishes and specialty alcoholic beverages.
• Assist with preparation and set-up of event room/space.
• Prepare tables with place settings as instructed by Supervisor and/or Manager.
• Attend pre-function meetings for briefing of event details.
• Provides the highest level of service in accordance with our standards.
• Identifies drink orders when ready and delivers items to tables in a timely manner.
• Maintains a professional appearance at all times.
• Communicates with food and beverage staff to ensure guest satisfaction.
• Report any customer concerns and/or complaints to Manager or Supervisory.
• Maintains professional relationships with all coworkers.
• Follows checklists and standard operating procedures.
• Maintains a safe, clean, organized, and stocked work area.
• Maintains full knowledge of menus, recipes, and other pertinent information.
• Constantly increasing knowledge of food, beverages, and other products and services.
• Ensures that guests have a positive and memorable experience at each event.
• Responsible for constant sanitation, organization, and proper food handling.
• Prepares work area for either opening, mid-shift, or closing in accordance with company standards.
• Breakdown tables and equipment after each event, returning equipment and service ware to proper storage location.
• Punches clock in full uniform, ready to work, and no earlier than five minutes prior to shift.
• Performs duties as assigned.

Supervisory Responsibilities:

Specify departments and type of personnel supervising. Is responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with ASM Global's policies and applicable laws.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills and Abilities:

• Excellent communication skills.
• Good with people.
• Ability to handle high stress situations
• Ability to read and understand English
• Ability to work a flexible schedule including nights, weekends, and holidays

Education and/or Experience:

• High School diploma or G.E.D Or equivalent combination of education and experience preferred.
• 1-2 years serving experience.

Certificates, Licenses, Registrations:

TIPS or TEAM Certified

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift and carry up to 40 pounds. Must be able to stand, walk, lift and bend for long periods of time.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages women, minorities, individuals with disabilities, and protected veterans to apply. VEVRAA Federal Contractor.

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