Job Description

Job Title : Manager, Category Ops POS Implementation (2 positions available)

Job Location: Atlanta, GA (Perimeter area) ( hybrid role: 50/50 remote/onsite )

Job Duration: 1 year initial contract, expected to extend multiple years (a few years minimum.. i.e. 3 years)

Job Summary:

The Manager, Category Ops POS Implementation, is responsible for supporting the POS implementation for Category & Brand Operations, ensuring a successful and smooth rollout of the point of sale for Restaurant & Specialty Franchise Partners of our client.

Manager Notes:

This is an administrative Project Manager position requiring support for franchise-wide implementation of a new POS system. Our client is rolling out a new POS system to all its franchisees across all brands and specialty categories. The role does not require an IT background, just user ability to understand POS implementations from an ops standpoint. If they do have a POS background (hybrid background) great, as long as they can relate to and interface with the franchisees, which is most critical, but IT background is not required.

MUST HAVE : background in restaurant operations and experience of any kind of quick service restaurant so that they can talk to and relate to end users they’ll be supporting (franchisees). They must speak the same language.

MUST HAVE : project management skills (vs. tech skills).

• Our client has 7 brands (quick service restaurants) and specialty brands. This group is Restaurant & Spec. Brands Operations and the role will be the middle layer between the Brands and the IT teams.
• The roles are new contract roles and will report to the 2 Directors in the Restaurant Operations group, who “work in tandem.” One director is over Specialty Brands and the other is over restaurant brands.
• Ideally both resources would start before one director goes on maternity leave in mid-January. Need is ASAP
• MUST HAVE : High Level of Communication Skills – “In franchise environment they need to be prone to handle conflict and withstand pressure – they (their group) supports the franchises, but they are asking them to do something that is mandated, so they need to speak with authority but not push it too far.” -Director, Spec Brands
• This role will also comm. heavily with the Brands.

Implementation Plan - is not developed yet, the directors will be developing it in the next few weeks. This role is an Execution role (the resources are not expected to create the plan, although they would take any input if applicable.)

Tracking systems used : Smart Sheets, BI, Excel, Outlook, etc.

• 2 resources will be handling 3-4 brands at same time.
• 3 critical skills / abilities to be successful in this role:
• Flexibility in organizing projects – they’ll need to pivot a lot, the plan will change
• Ability to Pivot and problem solve
• Effective communication skills; must be savvy to communicatee w/franchisees.

Most challenging aspect of this role: “ Communication with Franchise partners ;” this is critical, they are their business, they are there to support them. This resource will need to have capability and experience to navigate through a lot of personalities. Our client needs an executor; it’s an administrative role but requires some communications savvy.

Interview process : 2 Directors together to do a MS Teams interview initial round - 2nd round would be on-site with one of them and will meet with their Leadership as well, an SVP.

Essential Functions:

• Support of all Category Ops Implementation needs
• Management of all Category & Brand Ops Rollout Tasks within utilized tracking systems.
• Follow up on outstanding tasks with brands teams and franchisee partners.
• Coordination and completion of required tasks associated with project between project team, brands, and franchisees. Including but not limited to:
• Site surveys on-site logistics
• Installation preparation
• Equipment ordering
• Training deployment and completion tracking
• Contract signatures
• Other follow up and ops management tasks for project implementation.
• Conforms with all corporate policies and procedures.
• Regular attend cross functional meetings to provide update on completion of required tasks.
• Communication with brands, franchisees, and vendors regularly.

Education:

• Bachelor’s degree, in business or related field, preferred

Work Experience:

• 1-2 years of experience operating as part of a successful restaurant management team, or equivalent operations and leadership scope
• Database management related experience
• Project management experience

Skills and Abilities:

• Strong ability to build relationships.
• Ability to effectively communicate with franchisees and other key constituents.
• Demonstrated track record for flexibility and urgency in prioritizing and organizing projects.
• Strong organizational skills and attention to detail.
• Excellent communication (written and oral)
• Proficiency in Microsoft computer skills, i.e. Word, PowerPoint, Excel, Outlook, Smartsheet
• Ability to work cross-functionally with other teams within core project team and foster effective working relationships.

Competency in planning, organizing, and prioritizing the completion of assignment within deadlines

Job Tags

Contract work, Work experience placement, Second job, Immediate start, Remote job,

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